Healthcare Quality Management Assignment
Imagine you are the chief executive officer (CEO) at King Fahad Medical city. Complaints about long waiting times are becoming more frequent and intense than in the past. Clients are unsatisfied with the current waiting times at different clinics on your medical city. As a CEO, you asked the manager of outpatients department to find out a solution in order to keep your clients satisfied with the waiting time. What would you expect from the manager to do for improving the quality of waiting time in King Fahad Medical city?
Use what you have learned in the healthcare quality management course in order to solve this problem through the following criteria:
- What improvement tools would the manager use to identify all possible reasons for the increase in the complaints about waiting time at different clinics in the Medical City?
- What improvement tool would the manager use to gather data to confirm the reasons for the complaints about waiting times?
- What improvement method would the manager use to improve this situation? You have to critically analyse what improvement method would the manager implement to improve this situation and critically analyse the advantages and disadvantages of the method the manager would use.
The total assignment should be between 1,500- 3,000 words.
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