Case
study Topic:
Raising
Organizational Awareness: The responsibilities of Doctors within a
healthcare organization.
1.
opening paragraph—introduction to the situation
2.
background organizational information—history, mission, values, competition, financial information, and
additional information of significant value
3.
area of interest—strategic planning, leadership, marketing, finance, health care
operations, human resources
4.
definition of the challenge/concern—specific problem or decision(s) to be made; this is your problem
statement
5.
alternative situations/solutions—list of options for meeting the challenge or concern
6.
conclusion—summary
of the situation, any constraints or limitations, and the urgency of the
situation, with the best alternative presented and defended
Here, we’ll pay a bit more
attention to the fourth and fifth components:
Defining the Challenge/Concern
The problem statement should be
a clear and concise statement of exactly what issue or concern needs to be addressed. This is not challenging
to write!
To pinpoint the challenge to be
addressed, ask yourself the following questions:
·
What appears to be the
issue/problem?
·
How do I know that this is a
problem? Note that, in answering this question, you will differentiate the
indicators of the problem from the problem itself.
·
What needs to be addressed
immediately? Answering this will help you to differentiate between problems
that can be resolved within the context of the case and larger issues that need
to be addressed at a later time.
·
What is important and what is
urgent? Some problems appear to be urgent, but upon closer examination, are
revealed to be relatively unimportant, while others may be far more important
than they are pressing.
The problem statement can be
framed as a question (e.g., What should Sue do? or How can Mr. Smith improve?
It typically has to be rewritten several times during the analysis of a case,
as you peel back the layers of symptoms or causation.
Coming Up With Alternative Situations/Solutions
You’ll want to answer the
following questions to come up with viable alternatives:
·
Why or how did the
challenge/concern arise? You are trying to determine cause and effect for the
problems identified. You cannot solve a problem of which you cannot determine
the cause! It may be helpful to think of
the organization in question as consisting of the following components:
·
people who
transform. . .
·
resources,
such as materials, equipment, or supplies, using. . .
·
processes,
which create something of greater value
·
Who is affected the most by the
challenge/concern? You are trying to identify the relevant stakeholders to the
situation, and who will be affected by the decisions to be made.
·
What are the constraints and
opportunities in this situation?
This paper should be about 7 –
10 pages of text, APA references and citation only
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