Operations are composed of many different processes to fulfill customer needs and requirements. The value chain is a higher-level view of those processes from a customer view. In order to meet customer requirements like quality and cycle time, organizations need to identify the value chain, subprocesses and measures needed to meet the customer needs.
Consider a process from an organization you are familiar with. In 850-1200 words, complete the following:
- Identify the steps in the high-level value chain required to fulfill the customer requirements from beginning to end.
- From the high-level value chain steps, identify the operational subprocesses.
- Identify those metrics that the organization should monitor at both the value chain level and subprocess level.
- Based upon the process you described above, if an organization needs to improve a process within the value chain, how would you analyze the process and metrics to know that the process is not working
- Explain what steps the organization could take based upon your analysis for value chain improvement. For a paper of this size, I would expect at least three references with matching in-text citations. I strongly suggest you use these resources.
B2B.com. (2018). Value chain analysis: An internal assessment of competitive advantage. https://www.business-to-you.com/value-chain/
Zucchi, K. (2018) Value chain analysis. Investopedia. https://www.investopedia.com/articles/investing/11…
Beers, B. (2020). Value chain analysis: Advantages and disadvantages. Investopedia. https://www.investopedia.com/ask/answers/061115/wh…
Mindtools.com (2020). Porter’s value chain: Understanding how value is created within organizations. https://www.mindtools.com/pages/article/newSTR_66….REMEMBER: Supporting activities and subprocesses are not the same and the instructions ask specifically for operations subprocesses. You must have a target organization to use as an example.
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