After reading the following article that appeared online at the site of Society of Human Resource Management, please answer the following discussion questions as a response.
Have you ever been on the sending or receiving end of one of these “deadliest communication sins” in a professional work environment? How did it play out – was the end result positive or negative? What did you learn?
One of the deadliest communication sins that I have face was number 6 the lack of focused attention. When I was working at bath and body works my manger would be talking to me having a one on one conversion but she would be doing other stuff like clean something up or help a Costumer or go and talk to someone else then come back to talk to me . I did not like this because she lost attention when I was trying to talk to her . IT ended up being a negative experience because she could never here me out when we was talking and I ended having to quiet because she never listen to me .
Include
I have been on the receiving end of the second deadliest communication sin which is negative instructions. To give you context, I work as a patient coordinator at a periodontist office and as a part of my job, I have to check patient’s dental insurance if they have any that they would like to file. Being the youngest person working there comes with challenges. Everyone else who works there is older than me and they have all been working at the office for quite some time so needless to say they know how the office operates. I have a coworker who is above me, in a sense that she has been there longer than I have, but we have the same job essentially. Every now and then, she tries to correct me and tell me how to do my job. I listen to her because I respect her as a coworker and a person, but the end result is often negative because she ends up doing the same thing. For example, if I check the wrong dental code or don’t write down certain guidelines, she will try to give constructive criticism and show me how to do it for next time but when I look at an insurance sheet that she checked, and it is missing the same information, it seems somewhat hypocritical; She doesn’t provide helpful guidance or information. I learned that communication between the two of us needs to be better and we both need to work on what we say and how that message can be perceived. Lack of directness, sin number 7, is also something that occurs in the workplace. At my office, we have staff meetings at least 2 times a month and they are almost always unproductive and a waste of time because the people in the office that have a problem with how some things are going, very rarely speak up so that goes unnoticed. This goes back to small group communication. As an office, we all need to work on effective communication and express when things feel off or something is wrong.
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