Introduction:
Quality Initiatives
Operations managers are faced constantly with decisions involving quality in all aspects of operations. The first action you should take is to research and define “quality”. Be specific; you can research the Malcolm Baldridge Award as a potential source for an explanation of quality. A question for your research might be: is the product or service of quality as well as a fit for the customer’s use? Fitness for use is related to benefits received by the customer and to customer satisfaction. Only the customer, not the producer, can determine it. In this assignment, you will propose a quality initiative for your senior officers by presenting effective and engaging lectures. To find out how to polish your lecture skills, look over:
Winn, J. Effective and engaging lectures. College of Allied Health, Oklahoma City & Tulsa.
http://www.ouhsc.edu/egr/documents/EffectiveandEngagingLectures.pps
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