The Director of HIM has been receiving calls from customers concerning late response to the ROI requests. You are the supervisor who has been tasked to investigate the problem.
- Using the raw data below on the number of requests completed by each specialist for a month, compile the data utilizing a quality improvement tool (bar graph, line chart etc) that you feel best represents the data for the Director.
- Create a workflow chart of the ROI function using your knowledge of Release of Information in an acute care hospital.
- Analyze your ROI workflow and identify where problems might occur that would impact productivity and suggest how these might be avoided or minimized.
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Productivity Report |
||||
|
ROI Specialist |
Week 1 |
Week 2 |
Week 3 |
Week 4 |
|
1 |
90 |
100 |
95 |
100 |
|
2 |
100 |
105 |
105 |
95 |
|
3 |
70 |
75 |
90 |
85 |
|
4 |
85 |
85 |
90 |
100
|
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