•Utilize the diagrams and information above to identify 2 process improvement areas for The Studio
•Document any assumptions necessary
•Word document with screen shots to convey understanding.
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Apply the redesign heuristics to propose a set of changes to this process. For each change, specify:
1) Issue(s) addressed: Which issue(s) are being addressed by the proposed change?
2) Description of the change: What will be introduced or dropped in the process? What will be done differently? Explain very specifically the changes that you propose to introduce, making it clear how will the process change from the perspective of: (i) the customer; (ii) the photo studio; and (iii) the stakeholders.
3) Impact on performance measures: Which performance measure(s) do you hypothesize will be improved thanks to the proposed change?
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•Due 11/24 by 11:59 pm
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