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DMACC Cost of Quality Discussion

Daniel Kevins

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  • Discuss the cost of quality.
  • Study concepts and techniques for project quality management. 
  • These readings (linked in Resources) provide information about project quality management:
    • Kerzner, H. R. (2017). Project management: A systems approach to planning, scheduling, and controlling (12th ed.). Hoboken, NJ: Wiley.
      • Section 20.4, “The Cost of Quality,” pages 707–709.
    • PMBOK® Guide.
      • Chapter 8, “Project Quality Management,” pages 227–254.
    • The PMBOK® Guide says that quality should be “planned in,” not “inspected in” (Project Management Institute, 2013, p. 229). Describe how you would plan quality into a project within your organization. Consider the following questions in your initial post:
    • Which aspects of “cost of conformance” would you consider?
    • Which aspects of “the costs of nonconformance” would you consider?
    • Which methods of quality cost classification would you consider?
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Daniel Kevins

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