Critical Insident Analysis

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Need 200-250 words for each part in APA format with Scholarly references (Journal articles only within the last five years to answer the following. No Google Scholar books!

Part 1

Is naturalistic or critical incident decision making the most effective model of decision making? Why?

Part 2

Which of the three elements of Butterfield et al.’s critical incident analysis is the most effective contributor to organizational learning and knowledge? Why?

Supplemental articles attached:

Butterfield, L. D., Borgen, W. A., Amundson, N. E., & Maglio, A. S. (2005). Fifty years of the critical incident technique: 1954-2004 and beyond. Qualitative Report, 5(4), 475-497.

Coetzer, A., Redmond, J., & Sharafizad, J. (2012). Decision making regarding access to training and development in medium-sized enterprises: An exploratory study using the critical incident technique. European Journal of Training and Development, 36(4), 425-447.

Dillon, R. L., & Tinsley, C. H. (2008).How near-misses influence decision making under risk: A missed opportunity for learning.Management Science, 54(8), 1425-1440.

Lipshitz, R., Klein, G., Orasanu, J., & Salas, E. (2001).Taking stock of naturalistic decision making. Journal of Behavioral Decision Making 14, 331-352.

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