Stojkovic, S., Kalinich, D., & Klofas, J. (2015). Criminal justice organizations: Administration and management (6th ed.). Cengage Learning.
- Chapter 8: Personnel Evaluation and Supervision (pp. 219–247)
- Chapter 13: Organizational Effectiveness (pp. 381–410
: Wright, K. N. (1981). The desirability of goal conflict within the criminal justice system. Journal of Criminal Justice, 9(3), 209–218. https://doi.org/10.1016/0047-2352(81)90070-2
DiIulio, J.J. (1993). Measuring performance when there is no bottom line [Discussion paper]. Performance Measures for the Criminal Justice System, U.S. Department of Justice.
Moore, M. H., & Braga, A. A. (2003). Measuring and improving police performance: The lessons of Compstat and its progeny. Policing: An International Journal, 26(3), 439–453. https://doi.org/10.1108/13639510310489485
- Stojkovic, S., Kalinich, D., & Klofas, J. (2015). Criminal justice organizations: Administration and management (6th ed.). Cengage Learning.Chapter 1: Basic Concepts for Understanding Criminal Justice Organizations (pp. 3–22)
- Chapter 15: Research in Criminal Justice Organizations (pp. 449–476)
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