In the medical office, you need to contact patients if they are 30 days past due in paying on their accounts. Often patients are unaware that they have a past due account; however, you may have patients who refuse to pay off their accounts. As a healthcare provider, you need to maintain professionalism when contacting patients who are behind in paying their medical bills no matter what the reason.
Write a script of a conversation you might have when calling a patient regarding a past due account. Your script should look something like this:
Me: “Good morning: My name is Cynthia Johnson, and I am calling from the People’s Clinic. May I speak with Jan Doe?”
Patient: “This is she.”
ETC…
When you are done with your script, write a summary of your conversation with your patient in the Progress Note below.
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