Read the below article on Jiffy Lube and answer the below questions:
Jiffy Lube International, Inc. (JLI) has more than 2,000 franchised service centers in North America. Each year these centers serve approximately 22 million customers. Persons who are considering investing in a franchise may find JLI an attractive option. Jiffy Lube is consistently ranked as one of the top franchising opportunities for entrepreneurs.*
Every JLI employee needs to be highly skilled in providing a variety of preventive maintenance services. The competition for these services from automobile dealers, independent garages, and auto service centers is intense. Employees must be prepared to give honest and complete answers to customers’ questions: How often should I change my oil? How often should I change my transmission fluid? Should I be using synthetic oil? When should the cooling system fluids be changed?
All JLI employees are encouraged to build repeat business and to suggest purchases when appropriate. Preventive maintenance services are offered for fuel systems, electrical systems, drivetrains, cooling systems, air filtration, air conditioning, and transmissions.
- If you owned a Jiffy Lube franchise, hiring and training employees would be a major responsibility. What employee attitudes would be most important in this type of service business?
- Jiffy Lube requires all service center technicians to undergo training and achieve appropriate certifications. If you managed a Jiffy Lube service center, how would you motivate employees to participate fully in all available training programs? Some employees would rather be working on cars than attending classes.
- No plagiarism
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