1.Rewrite the following email message from a sports celebrity declining an invitation to speak at the kickoff meeting for workers in a fundraising campaign for a charity.:
Subject: Your Request for Free Lecture
Ms. Chung:
As much as I would like to, I must decline your request that I give your membership a free lecture next month. I receive many requests to give free lectures. I grant some of them, but I simply cannot do them all. Unfortunately, yours is one that I must decline.
I regret that I cannot serve you this time. If I can be of further service in the future, please call on me.
Sincerely yours,
2.Rewrite the following message to refuse the claim in a positive manner.
Hey Joe,
We cannot honor your request to replace the blade in your DynaCut plunge saw. A quick look at the DynaCut warranty would tell you it covers product failures that result from regular use on wood, composites, and nonferrous materials. Sadly, all types of steels, including the stainless fasteners you ran into, fall outside the coverage. Sorry!
The DynaCut is a great saw, though, isn’t it? I’m glad to hear it has been a valuable tool in your flooring business. Thousands of contractors now rely on this saw for fast, precise cuts.
Strict policy forbids me from replacing your blade, but I can help a little. As a way to say thanks for shopping with us over the years, I’ve credited your account with a $25 coupon that can be applied to either sharpening service or the purchase of a replacement blade. You can visit our online catalog at www.sawshopusa.com/blades (Links to an external site.) to order a replacement. (Sounds like sharpening is out of the question, though.)
Vera Shoemaker
Customer Service
Saw Shop USA
p.s. You might want to pick up a metal detector while you’re on our website, too! 🙂
3.Rewrite the following message refusing the claim for a defective riding lawn mower. The mower was purchased 15 months earlier. The purchaser has had difficulties with it for some time and submitted with the claim a statement from a local repair service verifying the difficulties. The writer’s reason for refusing is stated in the email:
Subject: Your May 12 Claim
Mr. Skinner:
Your May 12 claim of defective workmanship in your Model 227 Dandy Klipper riding mower has been reviewed. After considering the information received, I regret to report that we cannot refund the purchase price.
You have had the mower for 15 months, which is well beyond our one-year guarantee. Even though your repair person says that you had problems earlier, he is not one of our authorized repair people. If you will read the warranty you refer to in your letter, you will see that we honor the warranty only when our authorized repair people find defects. I think you will understand why we must follow this procedure.
If you will take the machine to the authorized service center in your area (La Rue Lawn and Garden Center), I am confident they can correct the defect at a reasonable charge.
If I can be of additional service, please contact me.
Sincerely,
4.Rewrite the following message to refuse the invitation in a positive manner.
Dear Taste of the Beach:
Unfortunately, we cannot participate in this summer’s Taste of the Beach event. This may be particularly disappointing to you because, merely as a friendly gesture, I had earlier agreed to provide a selection of tasty hors d’oeuvres from my restaurant, The Zodiac. I’m sorry to let you down like this. We have participated in the past, but we just can’t do it this year because our sad kitchen facilities require major and extensive remodeling.
I heard that this year’s Taste of Beach is really going to be a blast with new and old food, wine, music and artistic offerings. How did you get so many prized vintners and all those well-know chefs, artists, and music groups to participate and perform?
This is probably quite disappointing to you (and to me) because the event supports Big Brothers Big Sisters of America. I know that BBBSA is simply the very best as a youth mentoring organization.
Let me repeat – I’m sorry we can’t participate. Don’t bother to beg me. But for your silent raffle we can offer you a coupon for a dinner for two. Of course, this could not be used until October when our renovations are completed.
Jane
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