Review this week’s Learning Resources, as well as any of the readings from Week 5 as necessary to complete this Assignment. Note: You will continue to analyze the selected organization from Week 5 against the Malcolm Baldridge criteria.
For each of the seven categories found within the Baldridge
Excellence Builder document, assess your selected company on the
descriptors found on page 15. Make note for each category of whether the
company is Reactive, Early, Mature, or Role Model in its operations
strategies and practices. For example, when considering the first
category, Leadership, are its leaders’ behaviors characterized as being
reactive to problems, or are they reflective of applied best practices
and continual learning and improvement?
Note: The seven categories and their associated
sub-categories begin on page 7. The titles are subject to change each
year when a new edition of the Baldridge Excellence Builder is
published. In the 2019–2020 edition, the seven categories are as
follows: 1. Leadership, 2. Strategy, 3. Customers, 4. Measurement,
Analysis, and Knowledge Management, 5. Workforce, 6. Operations, and 7.
Results.
Refer to the Academic Writing Expectations for 2000/3000-Level Courses as you compose your Assignment.
Part 2: Analyzing Quality for an Organization (11–13 paragraphs)
Analyze the company you chose and estimate the company’s level of
organizational excellence according to the criteria of the Baldridge
Award to the best of your ability. In your analysis, include the
following:
A brief description of the company you selected, as well as an
explanation of the company’s main product or service offering(s) (75
words, or 1 paragraph)
An assessment for each of the seven categories against the
descriptors found on page 15 of the Baldridge Excellence Builder
document, along with a description of the company’s performance in that
category, being sure to support your assessment with specific
organizational examples and references to scholarly sources (525 words,
or 7 paragraphs)
Prepare a list of 3–5 specific recommendations, each from a
different category, for how the company can make improvements based on
your analysis. Provide support for your recommendations with references
to at least two scholarly sources. (225–375 words, or 3–5 paragraphs)
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