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BUS 443 Ashford Wk 2 Quality Mngmt for Organizational Excellence Discussion

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One of the most effective ways to achieve improvement within an organization is through its most important resource, its people. Clifton Leaf recognizes their importance and the role of motivation in the below quote:

“For those smart enough to recognize it—and mine it—the human capital embedded in a company’s workforce is simply the best asset it has: more mobile than factories or equipment, more rewarding in the long term than investment capital, easier to leverage than brand or market share. It is human minds, after all, that spark discoveries and breakthroughs; human impatience and ingenuity that give rise to brilliant hacks and workarounds; human touch, humor, instinct, and empathy that bond with customers and sell products.” – (2017, para. 2).

The image shows major motivation theory classifications.   Content Theories include Heirarchy of Needs (a Need theory of Abraham Maslow); Motivation and Maintenance (the Need/Satisfaction theory of Douglas McGregor); Theory X-Y (the Managerial expectations theory of Frederick Herzberg); and n-Ach, n-Aff, n-Pow (the Acquired Need theory of David McClelland).  Process Theories include Preference-Expectancy (the Expectancy theory of Victor H. Vroom); Contingency (the Expectancy/Reward theory of Porter and Lawler); Goal Setting (the Goal theory of Edward Locke); and Path-Goal Theory of Leadership (the Goal theory of Robert J. House).   Environmentally  Based Theories include Operant Conditioning (the Reinforcement theory of B. F. Skinner); Equity (the Equity theory of J. Stacy Adams); and Social Learning/Self-Efficacy (the Social Learning/ Self-efficacy theory of A. Bandura; Snyder  and Williams).

In your discussion post, address the following questions:

  • What are the principles of workforce engagement and motivation?
  • How can positive workforce engagement lead to favorable outcomes and results?
  • What impact did the engagement have on the organization and its workforce?
  • What short and long-term outcomes emerged?
  • How does your organization measure the impact?

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