Assignment 5: Managing the Contractor–Customer Relationship
You are to write a three to four (3– 4) page paper that answers the following:
- Discuss the ethical issues that can arise in contracting.
- Analyze and discuss the strengths and weaknesses of the dispute process using the concepts discussed in the text.
- Describe the importance of the communication process in the contractor– customer relationship.
- Describe the risks and responsibilities in the contractor-customer relationship.
The format of the report is to be as follows:
- Typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format.
- Type the question followed by your answer to the question.
- In addition to the three to four (3–4) pages required, a title page is to be included. The title page is to contain the title of the assignment, your name, the instructor’s name, the course title, and the date.
Note: You will be graded on the quality of your answers, the logic/organization of the report, your language skills, and your writing skills.
The assignment will be graded using the following rubric:
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Outcomes Assessed |
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Grading Rubric for Assignment 5 — Managing the Contractor-Customer Relationship |
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Criteria |
0 |
20 |
30 |
40 |
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1. Discuss the ethical issues that can arise in contracting. |
Did not complete the assignment or insufficiently discussed the ethical issues that can arise in contracting; omitted key information and/or included irrelevant information. Completed with less than 70% accuracy, thoroughness, and logic. |
Provided a partial discussion of the ethical issues that can arise in contracting. Completed with 70-79% accuracy, thoroughness, and logic. |
Discussed sufficiently the ethical issues that can arise in contracting. Completed with 80-89% accuracy, thoroughness, and logic. |
Provided a comprehensive discussion of the ethical issues that can arise in contracting. Completed with 90-100% accuracy, thoroughness, and logic. |
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2. Analyze and discuss the strengths and weaknesses of the dispute process using the concepts discussed in the text. |
Did not complete the assignment or insufficiently analyzed and discussed the strengths and weaknesses of the dispute process using the concepts discussed in the text; omitted key information and/or included irrelevant information. Completed with less than 70% accuracy, thoroughness, and logic. |
Provided a partial analysis and discussion of the strengths and weaknesses of the dispute process using the concepts discussed in the text. Completed with 70-79% accuracy, thoroughness, and logic. |
Analyzed and discussed sufficiently the strengths and weaknesses of the dispute process using the concepts discussed in the text. Completed with 80-89% accuracy, thoroughness, and logic. |
Provided a comprehensive analysis and discussion of the strengths and weaknesses of the dispute process using the concepts discussed in the text. Completed with 90-100% accuracy, thoroughness, and logic. |
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3. Describe the importance of the communication process in the contractor – customer relationship. |
Did not complete the assignment or insufficiently described the importance of the communication process in the contractor – customer relationship; omitted key information and/or included irrelevant information. Described with less than 70% accuracy, thoroughness, and logic. |
Provided a partial description of the importance of the communication process in the contractor – customer relationship. Described with 70-79% accuracy, thoroughness, and logic. |
Described sufficiently the importance of the communication process in the contractor – customer relationship. Described with 80-89% accuracy, thoroughness, and logic. |
Provided a comprehensive description of the communication process in the contractor – customer relationship. Described with 90-100% accuracy, thoroughness, and logic. |
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4. Describe the risks and responsibilities in the contractor – customer relationship. |
Did not complete the assignment or insufficiently described the risks and responsibilities of the contractor – customer relationship; omitted key information and/or included irrelevant information. Described with less than 70% accuracy, thoroughness, and logic. |
Provided a partial description of the risks and responsibilities in the contractor – customer relationship. Described with 70-79% accuracy, thoroughness, and logic. |
Described sufficiently the risks and responsibilities in the contractor – customer relationship. Described with 80-89% accuracy, thoroughness, and logic. |
Provided a comprehensive description of the risks and responsibilities in the contractor – customer relationship. Described with 90-100% accuracy, thoroughness, and logic. |
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5. Clarity |
Did not complete the assignment or explanations are unclear and not organized. |
Explanations generally unclear and not well organized. |
Explanations generally clear and/or organized. (Minor issues) |
Explanations very clear and well organized. |
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6. Writing – Grammar, sentence structure, paragraph structure, spelling, punctuation, APA usage. |
Did not complete the assignment or had 8 or more different errors in grammar, sentence structure, paragraph structure, spelling, punctuation, or APA usage. (Major issues) |
Had 6–7 different errors in grammar, sentence structure, paragraph structure, spelling, punctuation or APA usage. (Many issues) |
Had 4–5 different errors in grammar, sentence structure, paragraph structure, spelling, punctuation or APA usage. (Minor issues) |
Had 0–3 different errors in grammar, sentence structure, paragraph structure, spelling, punctuation or APA usage. |
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