Read the “Citibank: Performance Evaluation” case.
Assume that you are Lisa Johnson. Write a 4-6 page
paper in which you:
1. Complete Exhibit One to evaluate James McGaran’s performance.
2. Describe the approach you would take in your performance feedback session with James. What
would you say, in what sequence would you say it, and what information would you reference to
back up what you are saying?
3. Assume that as a result of your extraordinary performance in this course, Citibank California has
employed you as a consultant to improve its performance evaluation system. Discuss what
changes in their processes and procedures you would recommend.
Your assignment should adhere to these guidelines:
• Write in a logical, well-organized, conventional business style. Use Times New Roman font size
12 or similar, double-space, and leave ample white space per page.
• All references must follow JWMI style guide, and works must be cited appropriately. Check with
your professor for any additional instructions on citations.
• On the first page or in a header, include the title of the assignment, the student’s
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