APA – Title page
APA – Abstract
APA – General format – headings, spacing, font, etc.
APA – In line and full references at end of document
Created fictional company and business defined
List of company officers and organizational chart
Network – Hardware specified including layout or diagram
Service Strategy – Demand defined
Service Strategy – Demand strategies defined to meet needs
Service Strategy – Financial – Vision of how the business will fund IT requirements
Service Strategy – Financial – Charge back options and descriptions
Service Strategy – Portfolio Management – IT Services outsources; why / why not?
Service Design – Service Catalog is shown
Service Design – Service Catalog items displayed on mock-up web page
Service Design – Service Catalog technical details behind providing the service catalog item
Service Design – Service Level Agreements
Service Design – Service Level Agreements – combined into a table
Service Design – Availability and Capacity Management – thoughtful presentation of how IT will meet availability / capacity demands
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