Please answer these questions to the best of your ability using the information that you gathered
from reading the chapter, along with information from your own work experience. Please do not
copy and paste.
Please refer to the video titled “How to Become an Active Listener.”
1. How could practicing active listening techniques help you in your career? Explain.
2. Research has proven that the average person can interpret 500 pieces of information per minute but
can only speak 100-125 words per minute. This gives the average person 375-400 idle bits of processing
space in their brain each minute. What happens to the idle space when you are having a conversation
with someone? Give an example.
3. Do you believe that you could utilize active listening techniques on a daily basis? Try having a
conversation with someone now using active listening either face-to-face or on the phone.
Did it feel awkward? What techniques did you use? If it felt awkward, how can you overcome the
awkwardness? Explain.
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