Writing an Efficient Business Complaint Letter
This course has major project assignments due in Week 3 and Week 5. It will take more than a week’s effort to adequately complete them. Plan time to start the research and work on those assignments earlier than the week in which they are due.
As the Vice President of Rochester Preferred Travel, you are upset with Premier Promos.
Premier is a catalog company that provides imprinted promotional products for companies. Your travel service was looking for something special to offer in promoting its cruise ship travel packages. Premier offered free samples of its promotional merchandise, under its “No Surprise” policy.
You asked yourself, “What can we lose?” and on January 11, you placed a telephone order for a number of samples. These included:
- An insulated lunch sack
- A portable power strip in a zippered case
- A square-ended barrel bag with fanny pack
- A deluxe canvas attaché case
- Two colors of garment-dyed sweatshirts
All items were supposed to be free. But it seemed odd to you when they asked for your company’s credit card number. This was because Premier had promised to bill you only if you decided to keep these sample items.
When the items arrived, you were not pleased. You returned them all on January 21. You have a postal receipt showing the return. However, your February credit card statement showed a charge of $258.20 for the sample items. You called Premier in February and spoke to Virginia, who assured you that a credit would be made on your next statement. However, your March statement showed no credit. You called again and received a similar promise. It’s now April and no credit has been made. You realize that this situation is now too complicated for another telephone call, and you decide to write and demand action.
Based on your research and understanding of the scenario, create a document in Microsoft Word that is a draft of a complaint letter. Using search terms such as “writing” AND “business letter” or “complaint letter”, use the South University Online Library to find resources that will help you write the letter.
The complaint letter needs to be addressed to:
Ms. Arletta Sandusky, Customer Services, Premier Promos, 2445 Bermiss Road, Valdosta, GA 31602.
Your letter should include the following elements:
- All the essential parts of a business letter.
- The opening and closing of the letter must demonstrate originality.
- The letter must have positively phrased content.
Submission Details:
- Cite any sources you use in APA format on a separate page.
- Submit your letter in a 2- to 3-page Microsoft Word document.
- Name your file SU_BUS2023_W1_LastName_FirstInitial.doc.
- Submit your document to the Submissions Area by the due date assigned.
You will receive feedback and suggestions from your facilitator.
Note: On the basis of the suggestions and feedback from your facilitator, refine your work for the course project. If additional input is needed from your facilitator, please arrange for the consultation.
Assignment 2:
Interoffice Memo
This course has major project assignments due in Week 3 and Week 5. It will take more than a week’s effort to adequately complete them. Plan time to start the research and work on those assignments earlier than the week in which they are due.
Interoffice Memo
The following memo is from an exasperated manager to her staff. Obviously, this manager does not have the time to clean up her writing or another set of eyes to review her written material before mailing it.
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From: |
Albertina Sindaha, Operations Manager |
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To: |
All Employees |
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Subject: |
Cleanup! |
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Message |
You were all supposed to clean up your work areas last Friday, but that didn’t happen. A few people cleaned their desks, but no one pitched in to clean the common areas.
So we’re going to try again. As you know, we don’t have a big enough custodial budget anymore. Everyone must clean up himself. This Friday I want to see action in the copy machine area, things like emptying waste baskets, and you should organize paper and toner supplies. The lunch room is a disaster area. You must do something about the counters, the refrigerator, the sinks, and the coffee machine. And any food left in the refrigerator on Friday afternoon should be thrown out because it stinks by Monday. Finally, the office supply shelves should be straightened.
If you can’t do a better job this Friday, I will have to make a cleaning schedule. Which I don’t want to do. But you may force me to.
-Albertina Sindaha
Using the South University Online Library, research on the basics of interoffice memos. Based on your readings and understanding, create a 2- to 4-page Microsoft Word document that includes:
- An assessment of the effectiveness of the memo with respect to its tone.
- An analysis on the potential barriers to the successful communication of its intended message.
- A revised memo with improved structure using polite and firm tone consistently.
Submission Details:
- Name your document SU_BUS2023_W2_LastName_FirstInitial.doc.
- Submit your document to the Submissions Area by the due date assigned.
- Cite any sources you use in APA format.
Assignment 3:
Creating a Report
This course has major project assignments due in Week 3 and Week 5. It will take more than a week’s effort to adequately complete them. Plan time to start the research and work on those assignments earlier than the week in which they are due.
Creating a Report
In the week 3 discussion, you began the Pre-Writing step for a report for your boss on Richard Hackman’s statement that using a team to complete a complex project may not be the best approach. Review your classmates’ contributions to the discussion forum so that you are able to leverage a wide variety of perspectives.
Your written assignment this week is to continue the 3×3 writing process and complete the report.
Continuing your research using the South University Online Library, complete the report. Your report must include the following:
- An outline of how you have formulated your response to Richard Hackman’s statement. Your outline should provide a reasonable framework for the report and show where you are going to use each of the pieces of information you found through your research
- An introduction to the report that explains the purpose of the report, the significance of the topic, and a preview of the main points to be discussed
- The body of the report that uses clear headings and topics arranged logically, in an appropriate tone
- Meaningful conclusions and practical recommendations in the report
- Multiple current and credible sources
Submission Details:
- Submit your answers in a Microsoft Word document.
- Name your document SU_BUS2023_W3_LastName_FirstInitial.doc.
- Submit your document to the Submissions Area by the due date assigned.
- Cite any sources you use in APA format on a separate page.
Assignment 4:
Cover Letter and Resume
This course has a major project assignment due in Week 5. It will take more than a week’s effort to adequately complete tit. Plan time to start the research and work on the assignment earlier than the week in which it is due.
Cover Letter and Resume
You want to apply for the position of Human Resources Director with a Fortune 1000 company in the field of retailing. The company “would prefer” applicants with at least four years of experience, though others can also apply. You are six months short on the preferred experience. However, you are absolutely confident of yourself and want to convince the recruiter about the same.
Keeping in mind the above scenario, create a cover letter that convinces the recruiter about your competency for this job. Also include a resume. Your cover letter and resume must incorporate the following:
- The cover letter should be concise and to the point, following the 3-paragraph structure.
- The resume should be no more than two pages long, in an appropriate format and following all the standards associated with that format.
- The resume must have an impressive, original objective statement and a summary of qualifications.
- The resume must include your capabilities and special skills, preferably using action verbs.
Submission Details:
- Submit your answers in a 3- to 4-page Microsoft Word document.
- Name your document SU_BUS2023_W4_LastName_FirstInitial.doc.
- Submit your document to the Submissions Area by the due date assigned.
Assignment 5:
Effective Presentations
This course has major project assignments due in Week 3 and Week 5. It will take more than a week’s effort to adequately complete them. Plan time to start the research and work on those assignments earlier than the week in which they are due.
Effective Presentations
Your boss wants you to make a presentation on your team effectiveness report (completed in Week 3) to the management team including your chief executive officer.
Using the South University Online Library research how to create a Microsoft PowerPoint presentation. Based on your research, create a Microsoft PowerPoint presentation that satisfies the following parameters:
- The presentation demonstrates an understanding of its purpose and its audience.
- The presentation has an effective introduction, body, and conclusion.
- The presentation follows the appropriate parts of the 10/20/30 rule.
- The template used for the presentation is appropriate for the audience and the message in terms of text, color, artwork, and graphics.
- The presentation slides demonstrate an appropriate use of graphics and artwork.
- Speaker notes are provided.
- Materials are correctly cited and the final page lists the references correctly.
Submission Details:
- By the due date assigned submit your work to the Submissions Area.
- Submit your presentation in a Microsoft Power Point document.
- Name your document SU_BUS2023_W5_LastName_FirstInitial.ppt
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