write 300 words of your findings
use the links below to help you work this
https://www.analyticsvidhya.com/blog/2016/04/opera…
com/dos-donts-effective-queuin…”>https://www.qminder.com/dos-donts-effective-queuin…
Instructions
In this analysis, we will examine queuing theory and apply it to wait times at a call center.
Review the discussion and sample problem.
- Srivastava, T. (2016). Operational analytics case study for freshers: Call center optimization (Links to an external site.). Analytics Vidhya. Retrieved from https://www.analyticsvidhya.com/blog/2016/04/opera…
Now we will perform an optimization using the same methodology but with different values. Use the values in excel and perform the optimization.
Include a one-page description of your findings
Include a copy of your Excel spreadsheet with each stage of the problem worked.
Rubric
BU407 Unit 4 Assignment – Queue Problem
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BU407 Unit 4 Assignment – Queue Problem |
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Criteria |
Ratings |
Pts |
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This criterion is linked to a Learning OutcomeContentBU407-CO2;BU407-CO3 |
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21.0 pts |
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This criterion is linked to a Learning OutcomeAnalysisPRICE-P |
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21.0 pts |
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This criterion is linked to a Learning OutcomeWriting |
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18.0 pts |
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This criterion is linked to a Learning OutcomeAPAPRICE-I |
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