 Describe the components of a needs assessment used to determine the training requirements of a Customer Service – CARE Business Partner at Maersk.

Writing instructions
For this milestone, review the case study, A.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiatives, through page 13 (up to HR Customer Initiative at Maersk) and the job posting for a Customer Service – CARE Business Partner. View the SHRM PowerPoint presentation and its note pages:
Unit 6: Training Methods, Experiential Learning and Technology.

Using the material on needs assessment and training strategies provided in this week’s lesson and the case study, in a short paper you should:
 Explain the importance of developing learning activities for a Maersk Customer Service – CARE Business Partner training program.
 Describe how you would incorporate adult learning principles and methods of experiential learning from this course into the Maersk Customer Service –
CARE Business Partner training program.
 Illustrate the value of a training needs assessment in an organization in general, supporting your response.
 Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.